Terms and Conditions
Description
carlosroxo.com is a portfolio website dedicated to showcasing the artistic work of Carlos Roxo. In addition to being a platform for displaying his artistic creations, carlosroxo.com is also home to the Galinheiro Criativo, a space where workshops, residencies, and open events take place. Interested visitors can sign up for events/workshops/open days at the Galinheiro Criativo through the “APPLY” button found on each event.
If any visitor is interested in a product, they can contact Carlos Roxo directly to proceed with the purchase/ordering process via the “REQUEST AN ORDER” button, outside of carlosroxo.com. It is important to note that the priority of carlosroxo.com is to showcase the work done as past and future events, and not to make sales, so all sales/orders will be discussed via email, directly between the visitor and Carlos Roxo.
Here are the relevant details to ensure transparency and set visitor expectations:
Privacy and Security
Visitor’s personal information is treated securely and in accordance with applicable privacy laws. Information provided by email to the visitor will be collected, used, and protected during the email sales process (email, name, address, phone number), and never disclosed. See more details in the Privacy Policy.
Payment Policy
Ordering and Agreement
When expressing interest in purchasing/ordering a product displayed on carlosroxo.com, the visitor should contact through the “REQUEST AN ORDER” form or send an email to info@carlosroxo.com. Payment and other details will be agreed upon directly between the visitor and the Carlos Roxo via email.
Product and Pricing Information
Product Prices: The prices of products, displayed in EURO, on carlosroxo.com are only approximations since any additional fees, including tax rates and shipping fees, will be added according to current legislation and thus alter the prices. However, all these matters are discussed and agreed upon between the visitor and Carlos Roxo during the purchasing process.
Payment Methods: It can be clarified that the only accepted payment methods include bank transfer, Revolut, and Mbway (PT).
Shipping and Delivery Policy
Order Processing: After the transaction is completed, Carlos Roxo will proceed with a standard check to process and ship the order. The visitor will receive an email confirmation and initiation of the order processing, which includes careful preparation of the piece for shipment.
Processing Time: The time may vary depending on the type of product purchased, as well as Carlos Roxo’s availability. The visitor will be informed of the estimated processing time during the purchasing process.
Shipping Methods: Carlos Roxo will use secure and reliable shipping methods to ensure the product reaches the visitor in perfect condition.
Shipping Costs: Shipping costs will be calculated based on the chosen shipping method, the weight and dimensions of the product, as well as the delivery destination. The visitor will be informed of the shipping costs during the process.
Delivery Times: Delivery times may vary depending on the delivery location, chosen shipping method, and other external factors such as holidays or weather conditions. Carlos Roxo will endeavor to provide an accurate estimate of the delivery time during the purchasing process.
Shipping Tracking: Carlos Roxo use the services of CTT Portugal for all our national deliveries and DHL for international ones. Once the packages have been handed over to the carrier, they are out of Carlos Roxo’s control. Carlos Roxo is not responsible for any delays or losses related to the carrier. Tracked shipping is the recommended method as it includes insurance in case of delayed or lost orders.
Receipt of Delivery: Upon receiving the product, the visitor is responsible for carefully inspecting the package for visible damage. If there is any apparent damage to the packaging, the visitor must immediately contact Carlos Roxo to report the issue and initiate the resolution process.
International Delivery: For international deliveries, customs duties or other import-related fees may apply, which will be the responsibility of the visitor. Carlos Roxo is not responsible for delays or additional costs related to international delivery.
Return and Refund Policies
Customer Satisfaction: Carlos Roxo is committed to visitor satisfaction and makes every effort to ensure they are satisfied with their products. If, for any reason, the visitor is not completely satisfied with their purchase, Carlos Roxo is always available to discuss and understand any issues that may arise.
Product Returns: If the visitor wishes to return the product for any reason, it is important to contact Carlos Roxo to discuss the return. Carlos Roxo will accept returns within a specified period after delivery, provided the product is returned in its original condition and undamaged.
Return Process: The visitor must contact Carlos Roxo to request a return authorization and receive instructions on how to proceed. The shipping costs associated with the return will be the responsibility of the visitor unless the reason for the return is due to an error by Carlos Roxo. The product must be returned in its original packaging and unused condition.
Refund: Upon receipt and inspection of the returned product, Carlos Roxo will process the refund as appropriate. The refund may be issued in the original payment method or in the form of credit for future purchases, depending on the visitor’s preference.
Return Period: The return and refund policy is valid for 15 days from the delivery date. After this period, returns will not be accepted. To be eligible for return, the product must be unused, in the same condition as received, and in the original packaging.
Communication: Carlos Roxo is available to discuss any questions or concerns regarding the return and refund policy. The visitor can contact through the provided communication channels.
Order Cancellation
The visitor may cancel an order while it is being processed. It is requested to inform Carlos Roxo via email at info@carlosroxo.com. If the order has already been shipped, it will be forwarded for delivery, and the visitor may choose to refuse it. Carlos Roxo is not responsible for any delays in processing order cancellations. Carlos Roxo reserves the right to not process orders or refunds in case of data inconsistency, fraud, or misconduct by the visitor, as well as technical issues unrelated to Carlos Roxo.
Complaints
The visitor may file a complaint about any issue, act, information, or service provided by carlosroxo.com by contacting via email at info@carlosroxo.com
Applicable law – jurisdiction
This contract is subject to Portuguese law and current legislation.
Changes to Terms and Conditions
Carlos Roxo has the right to update or modify the website’s terms and conditions.
Privacy Policy
Your privacy is very important to us. At carlosroxo.com we have a few fundamental principles that we follow:
- We don’t ask you for personal information unless we truly need it. (We can’t stand services that ask you for things like your gender or income level for no apparent reason.)
- We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.
- We don’t store personal information on our servers unless required for the on-going operation of our site.
It is carlosroxo.com policy to respect your privacy regarding any information we may collect while operating our websites.
Website Visitors
Like most website operators, carlosroxo.com collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. carlosroxo.com’s purpose in collecting non-personally identifying information is to better understand how carlosroxo.com’s visitors use its website. From time to time, carlosroxo.com may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
carlosroxo.com also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on our blogs. carlosroxo.com only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that blog commenter IP addresses are visible and disclosed to the administrators of the blog where the comment was left.
Gathering of Personally-Identifying Information
Certain visitors to carlosroxo.com’s websites choose to interact with carlosroxo.com in ways that require carlosroxo.com to gather personally-identifying information. The amount and type of information that carlosroxo.com gathers depends on the nature of the interaction. For example, we ask visitors who comment on our blog to provide a username and email address. Those who wish to receive carlosroxo.com updates via email, we collect their emails. In each case, carlosroxo.com collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with carlosroxo.com. carlosroxo.com does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
Aggregated Statistics
carlosroxo.com may collect statistics about the behavior of visitors to its websites. For instance, carlosroxo.com may monitor the most popular pages on the carlosroxo.com.com site or use spam screened by the Akismet service to help identify spam. carlosroxo.com may display this information publicly or provide it to others. However, carlosroxo.com does not disclose personally-identifying information other than as described below.
Protection of Certain Personally-Identifying Information
carlosroxo.com discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on carlosroxo.com’s behalf or to provide services available at carlosroxo.com’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using carlosroxo.com’s websites, you consent to the transfer of such information to them. carlosroxo.com will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, carlosroxo.com discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when carlosroxo.com believes in good faith that disclosure is reasonably necessary to protect the property or rights of carlosroxo.com, third parties or the public at large. If you are a registered user of an carlosroxo.com website and have supplied your email address, carlosroxo.com may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with carlosroxo.com and our products. We primarily use our various product blogs to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. carlosroxo.com takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
Cookies
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. carlosroxo.com uses cookies to help carlosroxo.com identify and track visitors, their usage of carlosroxo.com website, and their website access preferences. carlosroxo.com visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using carlosroxo.com’s websites, with the drawback that certain features of carlosroxo.com’s websites may not function properly without the aid of cookies.
Business Transfers
If carlosroxo.com, or substantially all of its assets were acquired, or in the unlikely event that carlosroxo.com goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of carlosroxo.com may continue to use your personal information as set forth in this policy.
Ads
carlosroxo.com is ads free.
Comments
Comments are disabled in carlosroxo.com
Privacy Policy Changes
Although most changes are likely to be minor, carlosroxo.com may change its Privacy Policy from time to time, and in carlosroxo.com’s sole discretion. carlosroxo.com encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
By using carlosroxo.com, you imply acceptance and full agreement of all parameters present in the Terms and Conditions described, as well as the Privacy Policy in force at the time of accessing the website.
If you do not accept, partially or fully, any of the stipulated conditions, you should not navigate this website. If you access Carlos Roxo website, you commit yourself and take responsibility to respect the conditions set out on this page.
Need Help?
For sales/order-related queries, contact via email at info@carlosroxo.com
For queries related to workshops/events/open days at the Galinheiro Criativo, contact via email at galinheirocriativo@carlosroxo.com